How to design effective Feedback Conversations?

e-Learning Branching Scenario


Scroll down to go through the module.

This micro-branching scenario was designed as an e-learning module so that learners could receive coaching on two feedback situations usually encountered in corporate evaluation conversations or performance management reviews. As the module was developed within a research grant funded by 6Seconds, the Brain Talents assessment is referenced in the scenario.


Apps and Platforms: Articulate Storyline, Flaticon

My role: research, graphic design, storyboarding, scripting, development


RESEARCH CASE STUDY


Context: A lack of people-focused processes and social emotional skills led to disengaged and disconnected employees, and consistently high turnover rate at this IT company. 

Challenges:

At a leading IT company in Romania, a lack of sustainable human capital investment lead to low morale and fluctuating turnover among employees.The company recognized the need for more investment in the people-side of performance, and decided to participate in this study on using emotional intelligence tools to increase performance feedback processes. 

Solutions:

The purpose of this study was to identify potential uses of the Brain Talents on feedback conversations, goal setting, and more – in order to improve the overall social emotional climate and, ultimately, reduce staff turnover. 

Results

Data analysis found that the Brain Talent Profile assessment – combined with coaching – had a measurable impact on Feedback Seeking Behavior, Feedback Orientation, and Learning Goal Orientation.