Apps and Platforms: Visme, Flaticon

Time allocated: 4 hours

My role: graphic design, development

Client: SDA Writing (fictional name)

CASE STUDY

Context: The service desk analysts in the operational team needed a quick guiding tool with tips and tricks to remember during activity peaks. 

Challenges: Email writing is the most used communication format, especially in support teams. However, when there is a combination between phone and email support, there are cases hen agents overlook and/or miss some vital aspects in email communication, which leads to negative feedback either from end users or from the client employees. 

Solutions: This infographic was designed and developed as a job aid, to be sent to the employees after attending an instructor-led course, with the same topic.   

This version of the infographic was designed for off-line presentation, because the icons are in GIF format, and each comparison shows up as a separate block, creating an adequate emphasis flow during delivery of course.

This means it can be used as a learning resource in a virtual instructor-lead course, if the trainer wants to emphasize some key-points of e-mail etiquette, and then summarize the content in the course per each comparison.